Churn Prevention

Identify customer behavior at the right time

Churn Prevention

Identify customer behavior at the right time

With our Churn Prevention, we help you build long-lasting customer relationships. With digital prognostic models, we identify customers who are about to cancel and predict the churn rate. This saves you time and money for acquiring new customers. Moreover, we support you in sustainably increasing customer satisfaction.

Reduce your churn now!
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+49 022 33   61 989  0

Reduce your churn now!
Get in touch, we are happy to help.

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Increased customer lifetime with our churn prevention

Churn prevention or Churn Management refers to the analysis of your interactions with existing customers and their experience with your products. By processing data from contract management, Customer Relationship Management (CRM), and operative data within data analysis, you can derive patterns, which identify customers or accounts on the verge of canceling. This way we make predictions about the churn rate to reduce your churn.

A high detection rate is important in order to support your team members in getting the right customer to stay. These measures are crucial, as attracting new customers is a lot more expensive than keeping existing clients.

Advantages of an algorithmic system for Churn Prevention

  • Increased customer satisfaction

  • Increased Customer Lifetime, reducing the churn rate

  • Stabilized client base

  • Independent evaluations and less work for your experts

  • Pattern recognition and behavioral recognition for identifying your customers + rotational churn

  • Targeted use of your customer retention budget

  • Lower marketing costs for new customers

  • Efficient software algorithms trained specifically for your individual needs

Stabilize your customer base and profit from our Churn Management

The biggest challenge of Churn Prevention lies in finding the best measures to effectively avoid an imminent churn. In a data analysis profitability and individual requests of customers are collected. Those form crucial indicators for a successful Churn Prevention.

Measures for recovering or holding customers are often assigned a specific budget for customer retention.

The key to a long-term customer relation

Our solution identifies and simulates customer behavior. Which customer can be held by making an attractive special offer? Make targeted use of your customer retention budget using our prognostic models and stabilize your customer base via Churn Prevention. Self-leaning systems ensure constant adaptions to current behavior based on structured data, unstructured or polyglot data of your CRM, and contract management. This way, the churn rate is calculated automatically, to reduce churn.

How does this work?

Our algorithms for data-driven Churn Management include all accessible information to derive patterns and to make predictions about the churn rate. Big Data from multiple data sources  is analyzed and structured to, for example, evaluate the communication with your customer.

Rotational Churn

Rotational churn describes the act of canceling old contracts, while simultaneously signing up for a new deal. In this case study, you learn how we supported a client with the analyses of customer behavior and rotational churn.